Return policy
RETURNS
Our return policy lasts 60 days. If more than 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your bag must be unused and in the same condition that you received it. It must also be returned in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In certain situations, only partial refunds are granted:
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 60 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].
Sale or Promotional Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infojesuisatoi@gmail.com.
If an item is defective or damaged, you may return it, but you will need to cover the shipping costs upfront. We will replace the item and refund the shipping costs once the returned item is received and inspected.
Gifts/Freebies
If the item was marked as a gift or freebie at the time of purchase, it is not eligible for return or refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our return policy lasts 60 days. If more than 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your bag must be unused and in the same condition that you received it. It must also be returned in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In certain situations, only partial refunds are granted:
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 60 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].
Sale or Promotional Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infojesuisatoi@gmail.com.
If an item is defective or damaged, you may return it, but you will need to cover the shipping costs upfront. We will replace the item and refund the shipping costs once the returned item is received and inspected.
Gifts/Freebies
If the item was marked as a gift or freebie at the time of purchase, it is not eligible for return or refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.